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The two‑thirds rule provides a clear, defensible starting point for planning and forecasting long-term needs. JD Solomon Inc. provides practical solutions.
The two‑thirds rule provides a clear, defensible starting point for planning and forecasting long-term needs.

Asset managers and reliability engineers often talk past each other when the conversation turns to “life.” Service life, useful life, design life, and mean life carry different meanings depending on whether you sit in operations, finance, or engineering. The confusion is understandable. What matters is whether we can translate these concepts into decisions that improve reliability and reduce lifecycle cost. That’s where a simple rule of thumb—mean life is roughly two‑thirds of service life—can be surprisingly useful.

 

How Long Does That Pump Last?

“How long will that pump last?” asked the old salty operator as we all looked at the submersible pump sitting on the shop floor. Clearly, this was a challenge from the ranking member of the owner’s team to the ranking member of the consultant’s team as we began the next phase of a major project. There were 7 or 8 of our subordinates who immediately turned their eyes to me.

 

I knew it was a submersible pump and thought it was a Flygt. However, I could not tell whether it was a 4-inch or an 8-inch discharge. I couldn’t see the nameplate to get the horsepower. Technically, all of this matters; practically, it does not.

 

“We usually say around 20 years,” which was my default number for submersible pumps. “Some organizations say 30 years, but it really depends on the operating context and rebuild strategies.”

 

His head nodded. I waited for his next move.

 

But how did I know? Was it experience or luck?

 

It turns out that it was the two-thirds rule. The cut sheet for most submersible pumps will say their service life is something like 25, 30, or 25+ years. By experience, I have seen quite a few submersible pumps still in place after 30 years. Two-thirds of 30 is 20.

 

The critical bearings in a submersible pump running on a heavy-duty cycle (12 hours per day) are expected to last between 80,000 and 100,000 hours (18 to 22 years), so there is a strong reliability case for also stating 20 years.

 

The two-thirds rule works on just about every class of asset, even those that are not mechanical. Here’s why.

 

Service Life and Mean Life

Below is a quick summary of mean life and service life.

 

I have written several articles about asset life. If you want more details about the “big three,” see the following article.


 

For more on the many ways to calculate asset life, see also the following article.


 

Service Life Defined

Service life is a functional, operations-based concept. It reflects how long an asset performs its intended function at an acceptable level of risk and cost. It is shaped by operations, maintenance, environment, and economics.

 

Mean Life Defined

Mean life, on the other hand, is a statistical construct. It comes from fitting a probability distribution—usually Weibull—to failure data and calculating the average time to failure.

 

Never Perfect Alignment

Service Life and Mean Life rarely align perfectly, and they don’t need to. But when you’re planning budgets, setting replacement cycles, or communicating risk to decision makers, having a simple, defensible relationship between the two helps.

 

The Two-Thirds Rule of Thumb

The two‑thirds rule of thumb emerges from typical Weibull behavior. Mechanical assets often have shape parameters (β) between 2 and 4. When service life is defined at a high reliability threshold—say, the point where 90% or 95% of units are still surviving—the ratio of mean life to service life tends to fall in a narrow band.

 

It’s not a law of reliability engineering, and it’s not universal. But it is practical, repeatable, and close enough for early‑stage planning.

 

Comparing Shape Parameters

The table below illustrates this relationship. It compares mean life to the time at which 90% of units are still surviving for common Weibull shape parameters. The resulting ratios show why the two‑thirds heuristic persists.

Table showing mean life to service life ratios.

 

A Practical Foundation

When failures are random (β = 1), mean life and service life are essentially the same. But as assets move into wear‑out behavior—where most mechanical equipment lives—the ratio stabilizes around 0.6 to 0.7. That’s the practical foundation for the two‑thirds rule.

 

Connecting for Decision Makers

Of course, no rule of thumb replaces real data. When we have a solid failure history, a Weibull analysis will always give us a better answer. But when we’re building a capital plan, briefing leadership, or estimating long‑term needs, the two‑thirds rule provides a clear, defensible starting point. The bridge between statistical reliability and functional asset management is exactly the kind of connection decision makers need.



Need help getting started? JD Solomon Inc. provides practical solutions to align asset useful life and strengthen your asset management and reliability program.

JD Solomon is the founder of JD Solomon, Inc., the creator of the FINESSE Fishbone Diagram®, and the co-creator of the SOAP criticality method©. He is the author of Communicating Reliability, Risk & Resiliency to Decision Makers: How to Get Your Boss’s Boss to Understand and Facilitating with FINESSE: A Guide to Successful Business Solutions.


Staying sharp depends on consistently doing the fundamentals well. JD Solomon Inc. provides practical solutions.
Staying sharp depends on consistently doing the fundamentals well.

Staying sharp depends on consistently doing the fundamentals well. Experience may create the illusion that we’ve moved beyond the fundamentals, but in my work with organizations of all sizes, I see that these basics remain the foundation for effectiveness. They’re easy to overlook, but always essential.

 

A Story From the Batting Cage

Trying to Hit a Baseball

Years ago, I had moved into coaching upper‑tier showcase baseball. These were talented fifteen‑year‑olds who already had strong mechanics and a solid grasp of the fundamentals. At that level, coaching becomes a matter of fine points—small adjustments, subtle timing cues, and situational awareness. Fundamentals fade into the background because everyone assumes they’re already mastered.

 

One afternoon, after a long practice, we still had a few minutes left in the indoor facility. I stepped into the batting cage, partly out of curiosity and partly out of pride. If I had been coaching these players on the finer points, surely my own swing would have improved along the way.

 

It took only a few pitches to realize the truth. I couldn’t hit the ball. Not even close.

 

Doing the Fundamentals Well

After a dozen humbling swings, I stepped back and laughed at myself. Then I did what every coach eventually tells a struggling player: get back to the fundamentals. I focused on one thing—watching the ball all the way to the bat. No fancy mechanics. No overthinking. Just eyes on the ball and hands to the ball.

 

And just like that, the problem disappeared. The fundamentals had never stopped working; I had simply stopped using them.

 

A Recent Board Meeting

Not long ago, I returned to work with a small client I hadn’t assisted in nearly a decade. The assignment was to help the board work through a strategic issue. I’ve facilitated hundreds of board meetings, but walking into that first session, I had a flicker of nerves. It took me a moment to understand why.

 

The stakes were personal.

 

These weren’t corporate executives buffered by layers of staff and process. These were neighbors, parents, volunteers—people who would see each other at the grocery store the next morning. Their decisions didn’t just affect budgets or timelines; they affected kids, families, and community trust.

 

So, before the meeting began, I reminded myself of what I had told myself in the batting cage: focus on the fundamentals.

 

Little League Board Meetings

Years ago, when I served on a Little League board, the conversations were always grounded in what mattered most to the families. Playing time. Balanced teams. Costs. Safety. Getting kids to the next level. No one wanted to waste time, and no one wanted decisions made in a vacuum.

 

Those meetings taught me that the fundamentals of small‑organization governance are as much human as procedural.

 

Board Meetings These Days

Most of my business-related board work now happens on a bigger stage—regional authorities, statewide commissions, major infrastructure decisions. The fine points of Robert’s Rules of Order often dominate the conversation. Procedure matters, but it can easily overshadow purpose and human perspective.

 

Yet even in those settings, when the pressure rises, the fundamentals kick in. They always do.

The Fundamentals of Small‑Organization Board Meetings

For community‑embedded boards, service is personal and visible. The meeting leader must shift from being a formal presiding officer to becoming a strategic facilitator. That is someone who keeps the group aligned without silencing the voices that need to be heard.

 

1. Trust Is the Real Currency

Trust is built slowly through transparency and lost instantly through silence or surprise. In small communities, trust isn’t abstract. Trust is built on relationships.

 

2. Meetings Must Respect the Human Stakes

Every agenda item carries consequences for real people. That awareness should shape tone, pacing, and decision‑making.

 

3. Emotional Steadiness Matters as Much as Expertise

Technical knowledge helps, but emotional steadiness is what keeps discussions productive when issues become personal.

 

4. Legitimacy Before Authority

Formal authority means little if the board doesn’t feel ownership of the process. Legitimacy is earned through clarity and consistency.

 

5. Role Clarity Protects Relationships

Clear boundaries between governance and operations prevent personal conflicts from becoming organizational problems.

 

Doing the Fundamentals Well

I’ve always believed in doing, not just talking. Writing about what I see helps me stay grounded. Leading small‑organization boards does the same. Early in my career, a small contractor once told me, “I may be little, but I give you all I’ve got.” That line stuck with me.

 

When everything is a little smaller, everything is a little more personal. And that’s exactly why and when the fundamentals matter most.

 

Empathy. Ethics. And above all, staying sharp by doing the fundamentals well.



JD Solomon Inc. provides solutions for program development, asset management, and facilitation at the nexus of facilities, infrastructure, and the environment. Visit our Facilitation page for more information related to all types of facilitation.

JD Solomon is the founder of JD Solomon, Inc., the creator of the FINESSE Fishbone Diagram®, and the co-creator of the SOAP criticality method©. He is the author of Communicating Reliability, Risk & Resiliency to Decision Makers: How to Get Your Boss’s Boss to Understand and Facilitating with FINESSE: A Guide to Successful Business Solutions.


Systems thinking helps you connect, inform, and build rapport with decision makers.  JD Solomon Inc. provides practical solutions for project development and communication.
Systems thinking helps you connect, inform, and build rapport with decision makers.

Effective communication is rarely about isolated elements. Perfect wording, flawless visuals, or an eloquent speaker are not required. What matters most is the seamless interaction of multiple components working together. Systems thinking transforms communication from a disjointed process searching for perfection into a well-orchestrated system that produces confidence.

 

Understanding Communication as a System

A system is a collection of related parts that create an outcome greater than the sum of the individual components. In communication, these parts include structure, clarity, medium, feedback, and the context in which the message is delivered.

 

A car’s engine, wheels, and transmission must work in harmony to move forward. Communication elements must function together to achieve effectiveness.

 

You Don’t Have to Be the Most Attractive or Best Spoken

The key takeaway from systems thinking is that individual perfection is unnecessary. A car does not require an ideal tire pressure or every cylinder running at peak efficiency to function effectively. Likewise, in communication, one does not need to be the most articulate speaker or the most skilled writer.

 

What matters most is that all communication components work together.

 

The FINESSE Approach: A Systems Thinking Model for Communication


The FINESSE framework is an example of systems thinking applied to communication. FINESSE stands for Frame, Illustrate, Noise Reduction, Empathy, Structure, Synergy, and Ethics. Each of these components plays an individual role. However, the true power comes from their interaction.


  • Frame: Setting the context ensures the message is understood correctly.

  • Illustrate: Using visuals or examples makes abstract concepts concrete.

  • Noise Reduction: Filtering out unnecessary information prevents confusion.

  • Empathy: Understanding the audience’s needs fosters engagement.

  • Structure: Organizing information logically aids comprehension.

  • Synergy: Ensuring all elements complement one another enhances clarity.

  • Ethics: Communicating truthfully builds trust and credibility.

 

FINESSE helps professionals create messages that drive action by treating communication as a system.

 

FINESSE in Action

The FINESSE Fishbone (cause-and-effect) Diagram produces an easy mental model to help recall the necessary system components. The FINESSE Checklist provides a concise tool for developing and checking the communication. Both are available at the JD Solomon Inc website under the Resources tab.

 

The Input-Process-Output (IPO) Model in Communication

Another practical tool from systems thinking is the Input-Process-Output (IPO) model. This model breaks down communication into three critical aspects.

 

Inputs

Data, reports, expert insights, visuals, and audience insights are the basic raw materials for effective communication. High-quality inputs lead to more effective communication.

 

Processes

This aspect involves shaping inputs into a meaningful message. It includes selecting the right medium, structuring content, and refining delivery.

 

Outputs

The final message should align with the intended outcome. That’s true whether it’s a report, a presentation, or a conversation.

 

The IPO Model in Action

The pressure is on as you start to develop a presentation for the Board of a senior executive. Begin by defining what action the decision maker should take. Next, frame what inputs are in and which are out.

 

Systems Thinking in Action

Frame the problem and streamline the information using the IPO model (expressed as the F as Frame in FINESSE). Next, structure the delivery using the FINESSE Fishbone Diagram and the FINESSE Checklist. Make sure each bone of FINESSE is sufficiently addressed, but the perfection of each component is not required.

 

Winning over Decision Makers

The power of systems thinking lies in recognizing that effectiveness comes from integration, not perfection. Professionals can craft messages that are understood and drive action by focusing on how elements interact rather than individual components. Effective communication is produced by how all the parts work together.



Solomon, J. D. (2025, March 6). How to use systems thinking to win over decision makers. Communicating with FINESSE. https://communicatingwithfinesse.substack.com/p/how-to-use-systems-thinking-to-win



JD Solomon writes and consults on decision-making, reliability, risk, and communication for leaders and technical professionals. His work connects technical disciplines with human understanding to help people make better decisions and build stronger systems. Learn more at www.jdsolomonsolutions.com and www.communicatingwithfinesse.com.

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